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Return to shopPrivacy Policy
Effective Date: August 7, 2026
At Lessenza (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit lessenza.ae, create an account, or purchase products from our online store.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely by our payment providers)
- Order history
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Manage your account.
- Provide customer support.
- Send order confirmations and shipping updates.
- Improve our website and shopping experience.
- Prevent fraud and unauthorized transactions.
- Comply with legal obligations.
- Send promotional emails or newsletters (only where permitted or with your consent, where required).
3. Payment Information
We do not store your complete payment card information on our servers.
Payments are processed securely by trusted third-party payment providers using industry-standard encryption and security measures.
4. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences.
- Keep items in your shopping cart.
- Improve website functionality.
- Measure website performance.
- Analyze visitor behavior.
- Deliver relevant marketing and advertising.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties when necessary, including:
- Payment processors
- Shipping and delivery partners
- Website hosting providers
- Analytics providers
- Marketing service providers
- Government or legal authorities when required by law
These third parties are permitted to use your information only to perform services on our behalf.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill your orders.
- Provide customer support.
- Meet legal, tax, and accounting obligations.
- Resolve disputes.
- Enforce our agreements.
When your information is no longer required, it will be securely deleted or anonymized where appropriate.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Withdraw consent where processing is based on consent.
- Object to certain types of processing.
- Request a copy of your personal data.
To exercise these rights, please contact us using the details below.
9. Third-Party Services
Our website may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices or content of those external websites.
We encourage you to review their privacy policies before providing personal information.
10. Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.
If we become aware that a child has provided personal information, we will take reasonable steps to remove it.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.
The latest version will always be available on this page, and the updated effective date will be displayed at the top.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Website: https://lessenza.ae
