At L’essenza, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
Eligibility for Exchange
Due to the nature of our product, all sales are final.
If you received a damaged or defective item, please contact our customer support team within 14 days of receipt at [email protected].
How to Request
1. Contact us at [email protected] within 7 days of delivery.
2. Include your order number, reason for exchange, and any relevant photos (if the item is damaged).
3. Our team will guide you through the process and provide a return address if applicable.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, please notify us within 48 hours of delivery.
Refunds
Due to the nature of our product, all sales are final.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.