At Lessenza, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
Eligibility for Return or Exchange
- Exchanges are accepted within 7 days of receiving your order.
- The product must be unused, unopened, and in its original packaging.
- Used or damaged items due to misuse are not eligible for return or exchange.
Non-Returnable Items
- Due to the nature of our interior perfume, we cannot accept returns for opened or used products.
- Items purchased during promotions or sales are final sale unless they arrive damaged or defective.
How to Request a Return or Exchange
- Contact us at [email protected] within 7 days of delivery.
- Include your order number, reason for exchange, and any relevant photos (if the item is damaged).
- Our team will guide you through the process and provide a return address if applicable.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, please notify us within 48 hours of delivery. We will arrange a replacement , depending on the situation.
Refunds
- Once your return is received and inspected, we will notify you via email.
- If approved, a exchange will be processed to you within 5–7 business days.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Lessenza creates luxury interior perfumes infused with pure essential oils to elevate everyday spaces.
